Shipping Information - A4ME
At A4ME, we take pride in delivering your orders efficiently and with care. Below is a detailed breakdown of our shipping charges, delivery times, and important information to ensure your satisfaction.
| Zone | Distance from M8 8LQ | Shipping Charge | Estimated Delivery Time |
|---|---|---|---|
| Zone 1 | Within 5 miles | Free | 2-3 business days |
| Zone 2 | 5 to 25 miles | £20.00 | 3-5 business days |
| Zone 3 | 25 to 50 miles | £35.00 | 5-7 business days |
| Zone 4 | 50 to 100 miles | £60.00 | 7-10 business days |
| Zone 5 | 100 to 180 miles | £80.00 | 7-14 business days |
| Zone 6 | 180+ miles | £120.00 | 12-18 business days |
Delivery is mainland UK only.
We are currently unable to deliver to the following areas: Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Scottish Islands including the Outer Hebrides.
SMALL ITEMS (normal cooker hoods, hobs, etc.) will be dispatched on an all-day courier service, Monday to Friday, 09:00-19:00. For Next Day delivery, please contact us first.
LARGE ITEMS: PLEASE PROVIDE 2 PHONE NUMBERS. Large items like Range Cookers, washing machines, and ovens are delivered with various courier companies. Your goods will either be sent with a delivery company or a pallet delivery service. We may switch between delivery methods to cope with demand and meet delivery times.
Pallet deliveries are generally quick (2 working days in England & Wales) but the items are delivered on a pallet to your doorstep, and you may not necessarily get a time slot. You can specify which working day you need delivery when the company calls to book it in.
We visit certain postcodes on certain days, so if you need a specific delivery day or want to hold off delivery, please call us. In certain areas we are able offer a fitting service and a recycle service.
As per distance selling regulations, damages need to be reported within a reasonable time frame - please thoroughly check all appliances for damage within 48 hours of receipt. After this, we will not be able to make a claim with the delivery company or manufacturer.
Please do not order if you cannot check the items within 48 hours but feel free to ask us to hold off delivery as we can keep your purchased appliances in our warehouse, ready for when you need them.
On some occasions, our driver will unwrap the product for you to inspect before signing the delivery note. Please ensure you check this carefully before signing as a signature indicates you are happy with the item.
On the rare occasion that you notice damage at the time of delivery, you may wish to refuse the item. If you subsequently become aware of the damage after delivery, please contact us within 48 hours IN WRITING/EMAIL. We reserve the right to request photographic evidence of the product(s) and/or packaging, and sending this to us immediately will help us deal with any problems quickly.
Under no circumstances should you install your appliance if you notice damage. By installing an item, you are accepting the product and cannot claim for damage after installation.
Installing a damaged item can void your warranty and can also be dangerous.
All of our appliances are guaranteed, please check the item details for the guarantee duration. If any faults arise after installation, please contact our customer service team who will be pleased to help. The guarantee will not apply however if the fault arises from misuse or excessive wear and tear.
If your product appears not to be functioning correctly, please first check the manufacturer’s instruction book and follow the fault-finding guide. If a product has been installed, the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault.
Please remember if a product is found to be installed incorrectly, the manufacturer reserves the right to charge for the engineer visit.
We cannot replace or refund a faulty item without the engineer's visit and only then if the engineer deems the item to be unrepairable, regardless of when it was delivered.
When installing a gas appliance a qualified Gas Safe engineer is required, all appliances will need to be installed by a qualified tradesperson, who will have the correct certification. If your appliance isn't installed by a qualified tradesman the manufacturer will likely void the warranty.